Return and Exchange Policy
Village-artists.com
Return and Exchange Policy
Your Satisfaction is Our Priority
At Village Artists, we want you to be delighted with your purchase. If, for any reason, you’re not completely satisfied with your order, we’re here to assist you with our easy and transparent Return and Exchange Policy.
Eligibility for Returns and Exchanges
- Damaged or Defective Items: If your item arrives damaged or is found to be defective, please contact us within [number of days, e.g., 7 days] of receiving the order to initiate a return or exchange.
- Change of Mind: If you have a change of heart or the item doesn’t meet your expectations, you may return it within [number of days, e.g., 30 days] of receiving the order. Please note that in such cases, the item must be in its original condition and packaging.
Items Not Eligible for Return or Exchange
- Custom and Personalized Orders: We regret that we cannot accept returns or exchanges for custom-made or personalized items unless they are damaged or defective.
Return and Exchange Process
- Contact Us: To initiate a return or exchange, please contact our customer support within the specified timeframe. Provide your order number and details about the reason for the return or exchange.
- Return Authorization: Our customer support team will guide you through the return or exchange process and provide you with a return authorization if eligible.
- Prepare the Item: Ensure that the item is in its original condition, including all packaging materials.
- Pack and Ship: Pack the item securely, include the return authorization, and ship it to the address provided by our customer support team.
- Inspection and Refund/Exchange: Once we receive the returned item, we will inspect it. If eligible, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped to you promptly.
Return Shipping Costs
- Damaged or Defective Items: Village Artists will cover the return shipping costs for damaged or defective items.
- Change of Mind: If you’re returning an item due to a change of mind, you will be responsible for the return shipping costs. Please note that original shipping fees are non-refundable.
Contact Us
If you have any questions or need assistance with the return or exchange process, please feel free to contact our customer support. We’re here to help and ensure that your shopping experience with Village Artists is a positive one.
Thank you for choosing Village Artists, and we appreciate your support of African artistry.